Frequently asked questions

1. ORDER AND DELIVERY

To which countries do you ship to?

Are there any shipping costs?

How long does the delivery of my order take?

The size I would like to order is sold out. Will this size be available again soon?

What are discount codes and how do I get them?

2. RETURNS AND EXCHANGES

Will I be charged for returning items?

Can I exchange an item?

How long does it take until I receive my refund?

3. PAYMENT METHODS

Which payment methods do you offer?

Is there a pay later option, can I pay by invoice?

4. WARRANTY CLAIMS AND COMPLAINTS

What is the best way to take care of my purchased items?

How do I make a complaint regarding a product?

What kind of warranty options does Floris van Bommel provide?

5. SIZING

How do I determine my UK-size?

What type of shoe widths does Floris van Bommel produce?

6. REPAIRS

What are the possibilities for repairs?