Frequently asked questions
1. ORDER AND DELIVERY
We ship to the following 22 countries:
Please make sure that all prices are shown in Euros. For UK, US, Swedish and Danish residents, your payment company will automatically change the prices to your own currency at the check-out. Do you live elsewhere but would like to order an item? Please do not hesitate to get in touch with us via email@example.com to receive a personal quote.
The shipping costs vary according to the country we have to ship to. See the question above for an indication of the specific shipping costs per country. Shipments above € 500,- are free of charge for all countries except for the USA and Andorra. Your order will be shipped from the Netherlands, so please be adviced that orders placed outside the European Union are likely to incur customs charges. These charges must be paid by the recipient of the parcel. We have no control over these charges, and are not able to tell you what the cost would be, as customs policies and import duties vary widely from country to country. If you would like to have an idea about the charges, we advice you to contact your local costums office.
When you place an order before 2 PM, your shipment will be sent out on the same day. It normally takes 2-3 working days for your shipment to arrive. The delivery company delivers shipments every afternoon and evening. You can check the exact time slot for your delivery via the track & trace link included in the order confirmation we send you via e-mail.
Please keep in mind that the delivery of our shipments requires a signed receipt. Should you not be at home for delivery, a neighbour can accept your package for you provided that he/she signs for the receipt of the shipment. You can find out more about our terms of delivery here.
Sometimes yes, sometimes no, depending on the respective item. We re-stock several times per week, but unfortunately it happens that your size is not in stock but scheduled for reproduction, meaning it can take a couple of weeks until the item is available again. To know if and when a particular item will be available again soon we recommend to call us or send us an email so that we can assist you personally.
When you sign up for our newsletter you receive a one-time and unique 10 Euros* off discount code via email which you can redeem with your first purchase. This special offer is only valid for new customers and with your first purchase. The code is valid for one month and can be redeemed during the ordering process, by clicking on the drop-down field “discount code” on the shopping cart page. The discount of 10 Euros will automatically be deducted at check-out. *Please keep in mind that the coupon code is not valid at discounted articles, on gift cards and on shoe care products.
2. RETURNS AND EXCHANGES
Customers need to cover the shipping costs for returning items themselves. Please note that the returning costs may be higher than the postage you paid for receiving the shipment.
Unfortunately, it is not possible to exchange an item. But of course you can always order the desired article and return the one that you do not want to keep. We guarantee a prompt refund.
Once your returned item arrives at our warehouse, you will receive your refund within 10 working days. If you have any questions regarding refunds, please do not hesitate to contact us.
3. PAYMENT METHODS
Our international web shop offers you the following payment methods: PayPal and credit cards (MasterCard and VISA). We do not charge any fees when you pay with any of these payment methods. Find out more about our various payment methods here.
Regardless of the payment method you use, there is a maximum limit of 6 items per order.
No, at this shop you can only choose for PayPal or credit card.
4. WARRANTY CLAIMS AND COMPLAINTS
The way you need to take care of your shoes and belts depends a lot on the types of leather the items are made of. Feel free to get in touch with us to get the best care tips for your items. Please mention the article number or send us a photo of the item so that we can identify the type of leather and give you the best possible care tips.
You can make a complaint to the following email address firstname.lastname@example.org or give us a call on weekdays between 9 AM and 5.30 PM: +31 (0)13 51 36 940. Please have your invoice at hand and if possible, send us a four images of the product in question so that we can respond to your concerns more accurately.
Do you have any questions? You can get in touch with us on weekdays between 9 AM and 5.30 PM via +31 (0)13 51 36 940 or send an email to email@example.com.
We have different widths in our collection, ranging from G and G1/2 to H.
- G: For rather slender feet
- G ½: For regular feet
- H: For rather wide feet
You can find the information on shoe widths on every shoe model’s respective product detail page. You can also filter your search according to shoe width G, G ½ or H so that you only get to see certain shoe widths. All shoe models are available in one shoe width only.
Should you have any further questions about sizing, you can find out more here or get in touch with us at any time.